Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Mountain West Air Conditioning & Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Service address and property details
- Payment and billing information
- Service history and maintenance records
- Communications and correspondence with our team
We may also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete service requests
- Process payments and send invoices
- Send service reminders and maintenance notifications
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
Text Messaging & SMS
If you opt in to receive text messages from Mountain West Air Conditioning & Heating, we use your mobile number to send service-related and, where consented, promotional messages. Message and data rates may apply and message frequency varies. Reply STOP to opt out or HELP for help. We do not sell or share mobile opt-in data with third parties for their own marketing.
Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software) and who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may limit certain functionality on our site.
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information
This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Categories of personal information we collect. Through this website, Mountain West Air Conditioning & Heating collects: identifiers and internet activity collected by analytics and tag-management tools (such as cookie identifiers, IP address, device/browser information, and pages viewed via Google Tag Manager and Google Analytics); contact information you submit through our forms (such as name, email address, phone number, service address, and service details); and advertising interactions measured by advertising conversion tags loaded through Google Tag Manager.
"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.
Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.
How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the cookie consent choice presented on this website (choose "Reject optional" when the banner appears — the "Do Not Sell or Share My Personal Information" link in the footer of every page brings you to this section) and decline analytics and marketing cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.
Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact Mountain West Air Conditioning & Heating at info@mountainwestac.com or (775) 737-1917. We will verify your request and respond within the timelines required by law.
Last updated: July 7, 2026.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Mountain West Air Conditioning & Heating
Email: info@mountainwestac.com
Phone: (775) 737-1917